Apple Music Human Evaluation Lead

• Run internal user studies to support quantitative and qualitative evaluations: conduct user and product research, create surveys, conduct user interviews, create mockups and prototypes for internal products.

• Collaborate with Product, Design and Engineering teams to ensure clear, intuitive, and user-friendly experiences for millions of global users for Apple Music before A/B: set launch criteria, create evaluation input sets for statistical analysis, analyze human annotated data, provide user-friendly reports on final launch decision.

• Connect Product and Engineering teams to marry the technical statistical analysis with the user experience vision for the product: produce insight reports, user narratives, and UX copy recommendations that shape product vision, influence AI/ML model design, and improve content clarity for users.

• Worked proactively with a new Primephonic team, developed innovative solutions to evaluate a yet-to-be released Apple Music Classical app end-to-end, and ensured high search quality at launch worldwide.